Small Business Services
B4B Solutions offers a wide range of technology services to meet the needs of small businesses. Our goal is to help organizations achieve their vision and business objectives through the effective use of technology. By focusing on the organization's vision and business goals, we are able to effectively assist our clients in technology planning and support their ongoing needs.
Our management and technical staff draw from years of experience in the technology field to insure satisfaction and results. We consider our relationships with our clients as highly valued partnerships and are committed to providing high level service, while offering fair rates and remaining sensitive to budgetary constraints.
As part of this commitment to service, our consultants are trained in a wide range of technologies and adhere to a strict set of service standards. These standards insure consistency, communication, and accessibility when clients need it. They are designed to provide an overall level of service that exceeds that of our competition.
As a full-service technology consulting firm, we are able to offer a wide array of services including complete IT outsourcing. This strategy has proven to reduce the risk, time and resource considerations related to internal staffing. With career paths and growth opportunities in many organizations for IT professionals limited, turnover is a constant issue. Outsourcing these tasks alleviates the time and money spent associated with recruiting, hiring and training employees, making turnover a non-issue. By outsourcing IT operations to B4B Solutions, our clients are able to focus on their core business, knowing that key IT functions are being properly managed and maintained.
Our services include:
Technology Planning and Management Services
B4B Solutions can provide high-level leadership augmentation or serve as your Virtual CIO. As part of this role, we can assist your organization in building and executing a technology plan as well as providing other high-level technology services.
Our Technology Planning and Management services include:
- Development of IT Organizational Structure
- Technology Plan Development and Execution
- Technology Budgeting
- Technology / Security Policies and Procedures
- Change / Risk Management
- Management Planning and Status Reporting
Network Integration and Technology-based Solutions
We can design, configure, implement and support your network and users. We also provide hardware and software product procurement, eliminating the need to deal with additional vendors.
Our Network Integration and Technology-based Solutions include:
- Server Installations
- Network Operating System Upgrades and Migrations
- Network Infrastructure-Local and Wide Area Networks
- Network and Internet Security
- Backup Systems
- Internet Connectivity Solutions
- PC / Desktop Design and Deployment
- Remote Access Solutions
- Network Faxing Systems
- Document Management Systems
- Portal Solutions - SharePoint
To further enhance our internal capabilities and offerings, we have also partnered with various trusted service providers. Through these partnerships, we are able to provide a host of other services including office relocation planning and project management, Internet access, WAN connectivity, certified cabling systems and telephone systems.
Network Maintenance, Support and Administration
Preventative Maintenance-This service provides on-site maintenance to monitor and proactively maintain key technologies at your firm. It allows for a firm's critical services to receive a regiment of maintenance services, as well as regularly scheduled monitoring to identify issues before they affect a system. In our experience, we have found that this proactive approach to managing a network often prevents failures, as well as serving as a useful tool for planning necessary upgrades that your network may need.
We provide preventative maintenance services on the following technologies: infrastructure equipment including servers, routers, remote access devices/VPN, firewalls, hubs, switches, as well as all other core networking components and software.
On-Call (Response-based) Maintenance -This service provides on-call "emergency" maintenance services Monday-Friday, between 9:00 a.m. - 5:00 p.m. It allows your organization to have rapid access to consultants, in the event of a core network component or related software failure, with a guaranteed response time.
Scheduled Support and Administration - We can provide regularly scheduled on-site visits to support your network and desktop (users). We will also provide network administration services during these visits.
These services include:
- Hardware Support and Maintenance
- System Administration
- Desktop and Application Assistance
- Hands On Training
- Special projects and other duties as assigned
Our Help Desk Center can replace or supplement your existing internal help desk, often at a fraction of the cost of full-time internal resources. Many of our clients choose to outsource their entire help desk operation to B4B Solutions. Others use B4B Solutions to support only their mobile or home users and seamlessly integrate with their existing internal help desk. Either way, your employee productivity will increase significantly with the B4B Solutions Help Desk.
Our Help Desk services include:
- Hardware troubleshooting - warranty service/hardware replacement
- Administrative and Operating System support
- Application support
- Issue resolution and ticket management/reporting